Privacy Policy Mega APK — Your Data, Your Rights

1 Introduction & Scope of This Policy

This Privacy Policy is issued by Mega APK ("we", "Platform", or "Mega APK") and applies to all users who access or use our website at megaapk.win, the Mega APK mobile app, and all related services we provide ("Platform").

We understand that your trust is our most valuable asset. That's why we are committed to handling your personal information with full transparency, integrity and responsibility — in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

By registering for or using the Mega APK Platform, you acknowledge that you have read, understood, and agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform and contact us with any enquiries.

2 Types of Personal Data We Collect

Mega apk collects your personal information through various means — directly from you, automatically through your use of the Platform, and in some cases from trusted third-party sources. Below are the main categories of data we collect:

A. Information You Provide Directly:

• Full name as stated in official identification documents.
• Active email address used for communication and login.
• A valid Malaysian phone number for two-factor authentication.
• Date of birth for age eligibility verification (18 years and above).
• Current residential address for identity verification (KYC) purposes.
• Bank account or e-wallet details for processing deposits and withdrawals.
• A copy of your identity document (MyKad/Passport) for the KYC process.
• Any additional information you provide to our customer support team.

B. Information Collected Automatically:

• IP address and network information when accessing the Platform.
• Device type, operating system, and web browser version used.
• Session data including login times, session duration, and activity within the platform.
• Transaction records including deposits, withdrawals, wagering, and wins.
• Logs of interactions with game features and promotional offers.
• Cookie data and similar tracking technologies (see Section 6).

3 How We Use Your Personal Data

Mega apk only uses your personal data for legitimate, necessary and relevant purposes in connection with the provision of our platform services. We will not use your data for any other purpose without obtaining your consent first.

• Account Management: Creating, verifying and managing your member account including the mandatory KYC process and age verification.
• Transaction Processing: Process deposits, withdrawals, bonuses and all financial transactions related to your account securely and accurately.
• Platform Security: Detect and prevent fraud, money laundering, unauthorized access attempts and any suspicious activity or violations of the terms of use.
• Customer Support: Answering inquiries, resolving complaints and providing effective technical assistance to you.
• Personalise Your Experience: Personalizing game recommendations, promotions and platform content based on your preferences and gaming habits.
• Service Communication: Sending important notifications related to your account, system updates, policy changes and security information.
• Marketing (with consent): Contacting you about promotions, bonus offers and special events if you have given consent to receive marketing communications.
• Legal Compliance: Fulfil legal obligations, regulatory directives and applicable reporting requirements.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and provide appropriate support.

4 Information Sharing & Disclosure

Mega apk does not sell, rent or trade your personal information to any third party for their own marketing purposes. We only share your data in limited and necessary circumstances as follows:

• Service Providers: Technical partners who help us operate the Platform — including game service providers, payment processors, cloud infrastructure providers, and identity verification services. All such parties are bound by strict confidentiality agreements.
• Legal Authorities: Law enforcement agencies, courts, or government authorities where we are required to do so under applicable law or a valid court order.
• Fraud Prevention: Industry-grade fraud prevention services and shared databases to protect all users from malicious activity.
• Business Transfers: If mega apk is involved in a merger, acquisition, or asset sale, user information may be transferred as part of the business assets with appropriate notice given to users.

5 Data Security & Protection Measures

Mega apk continually invests in robust security infrastructure to ensure your personal data is always protected against unauthorized access, disclosure, alteration or destruction.

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Sensitive data in the database is encrypted using AES-256 standards.
• Two-factor authentication (2FA) for login and critical financial operations.
• Continuous 24/7 security monitoring with automated intrusion detection systems.
• Regular security audits conducted by accredited independent third-party firms.
• Strict internal access controls — only staff who need it can access user data.
• A comprehensive incident response plan to address any data breaches.

While we take all reasonable steps to protect your data, no data transmission over the internet or electronic storage method is 100% secure. You are also responsible for keeping your own login credentials safe.

6 Cookies & Tracking Technologies

Mega apk uses cookies and similar tracking technologies to enhance user experience, ensure smooth platform functionality and analyze usage patterns for continuous improvement.

Types of Cookies We Use:

• Essential Cookies: Required for core Platform functions such as login session authentication and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the Platform to help us identify technical issues and improve performance.
• Functional Cookies: Saving your preferences such as language, display settings and game choices to deliver a more personalized experience.
• Analytics Cookies: Help us understand how users interact with the Platform in aggregate and anonymized form for product improvement purposes.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the Mega APK Platform. For more information on managing cookies, refer to your web browser's help section.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal information held by Mega APK. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our privacy team via official email or Live Chat on the Platform. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request.

8 Data Retention Period & Deletion

Mega apk retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Our guiding principle is "keep what's needed, discard what's not."

• Active account data is retained for the duration your account remains active, plus the minimum retention period required by applicable legal obligations.
• Financial transaction records are retained for a minimum of seven (7) years in accordance with Malaysia's financial legal requirements.
• After your account is terminated or upon a valid deletion request, your data will be securely deleted or anonymised within the stipulated timeframe, unless there is a legal obligation to retain it longer.
• Technical log data is retained for 13 rolling months for security and system monitoring purposes.

9 Changes to This Privacy Policy

Mega apk reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. Whenever we make significant changes, we will:

• Updating the "Last Updated" date displayed at the top of this page.
• Displaying a clear notice within the Platform to inform you of the changes.
• Sending an email notification to your registered address for changes that materially affect your privacy rights.

Your continued use of the mega apk Platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our Data Protection Officer (DPO) team is ready to assist.

• Privacy Email: [email protected]
• Live Chat: Available 24/7 on the mega apk Platform
• Response Time: Within 3 business days for general enquiries; 30 business days for formal data rights requests.

If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection or the relevant regulatory authority in your jurisdiction.